The Peacocks Veterinary Clinic Ltd – Privacy Policy
The Peacocks Veterinary Clinic Ltd, trading as The Peacocks Veterinary Clinic (“We”), are committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By engaging with our Practice to provide veterinary services or visiting www.peacockvets.co.uk, you are accepting and consenting to the practices described in this policy.
For the purpose of the EU General Data Protection Regulation 2016/679, the data controller is The Peacocks Veterinary Clinic Ltd of Unit 2 Martingate, Corsham, SN13 0HL.
Information Categories We May Use
We may collect and process the following data about you:
- Your name
- Your address
- Your e-mail address
- Your phone number
- Your financial information, including bank details and insurance information
- Your personal description
- Your photograph
Information You Give Us
You may give us information about you by filling in forms on our website www.peacockvets.co.uk (our website) or by corresponding with us by phone, e-mail, Facebook messages, face to face in the practice, or otherwise. This includes information you provide when you engage us to provide the services described in our Terms and Conditions, register to use our website, subscribe to our service, participate in discussion boards or other social media functions on our website, enter a competition, promotion or survey and when you report a problem with our website. Your information will be stored and processed in the UK.
Information We Collect About You
With regard to each of your visits to our website, we may automatically collect the following information:
- Technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
- Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our office.
Information We Receive from Other Sources
We may receive information about you if you use any of the other websites we operate or the other services we provide.
We may collect and process the following data about you:
- Your name
- Your address
- Your e-mail address
- Your phone number
- Your financial information, including bank details and insurance information
- Your photograph
In this case, we will have informed you when we collected that data that it may be shared internally and combined with data collected on this website. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them. We may also receive information about you when your pet is referred to us from another practice.
How We Use Your Personal Information
We process your data to provide the services and products defined in our Terms and Conditions. Our legal basis for processing this data falls into one of the following categories:
- To enable us to form a contract with you to provide services
- To serve our legitimate business interests – such as processing a payment or sending you a vaccine reminder
- Where we have your consent – such as for marketing
We may share the information about you defined above with certain categories of third parties, to enable us to provide the products and services defined in our Terms and Conditions. These include:
- Payment processors such as Takepayments, who will retain your data only for the time it takes to process the payment
- Insurance and health plan providers
- Indemnity providers (Veterinary Defence Society)
- Other professional and legal advisors
- Debt recovery agencies
- Referrals to other vets or specialist clinics and labs or other providers who support us in providing veterinary services to your pet
We share your personal data with MWI Animal Health, for the purposes of them providing the services provided through the Peacocks Vets appointment booking portal, which will include the following categories of personal data: Client name, address, phone number, email address.
Where we share your information with third parties, we ensure they only receive the information they need to fulfil their services to us. We have data processing agreements in place which define how they use your data, how to protect it, and what to do when our relationship with them is terminated.
Securing Your Information
We understand the importance of keeping your information safe and secure, and we use a range of technical and organisational measures to achieve this. We only allow access to your information to those who have a legitimate business need to do so, and under strict confidentiality. We have processes in place to deal with potential breaches to information security, and these include communication to you and our regulators where we are legally required to do so.
Your Rights
Under the GDPR you have the following rights over your information:
- To fair processing by us of your personal data
- To access the personal data we hold about you
- To request corrections if any data is inaccurate or incomplete
- To request deletion of your personal data where applicable
- To restrict processing of your personal data
- To object to our processing of your data for certain purposes
- To data portability – allowing you to obtain and reuse your data
If you wish to exercise any of these rights, please contact us at info@peacockvets.co.uk.